Procedure of Order

Please note, if you have ordered cigarettes, then we will deliver it only to registered addresses of international Embassies.


We offer two ways of purchase (for European Union countries):

1. Register on our Diplomat Shop website.
    • Select products and proceed to check out;
    • Choose the method of payment;
    • We will prepare all necessary export and transit declaration documents (VAT and Excise Duty Exemption
      Certificate according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)), 
      and send you a final price of purchase (including delivery);
    • You should then send a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

2. Select products from our online store.
    • Download and complete the online order form (PDF);
    • Either send it by fax to +371 67 207 285 or e-mail it to order@mono.lv;
    • You should also send a copy of your diplomatic card by e-mail: order@mono.lv;
    • We will prepare all necessary export and transit declaration documents (VAT and Excise Duty Exemption
      Certificate according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)),
      and send you a final price of purchase (including delivery);
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

For Non-European Union countries:

1. Register on our Diplomat Shop website.
    • Select products and proceed to check out;
    • Choose the method of payment;
    • After receiving your order, we will send you a final price of purchase (including delivery);
    • You should then send ONLY a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

2. Select products from our online store.
    • Download and complete the online order form (PDF);
    • Either send it by fax to +371 67 207 285 or e-mail it to order@mono.lv;
    • We will send you a final price of purchase (including delivery);
    • You should then send ONLY a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

Description of safety and personification of sales:

If purchasing excise goods, it is necessary to obtain VAT and Excise Duty Exemption Certificate (according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)) in three copies (one copy for each party - “MONO Diplomatic Supply Service” as Supplier, the Ministry of Foreign Affairs as state fiscal body and the diplomat as a Consumer).

Important note:

The completed VAT and Excise Duty Exemption Certificate according to EU Directive 77/388/EEG - Article 15(10) and Directive 92/12/EEG - Article 23(1) has to be:

  • Signed by the head of mission which the consumer work in;
  • Signed and sealed by Ministry of Foreign Affairs of the country where the Diplomatic Mission is located.