Procedure of Order

 


We offer two ways of purchase (for European Union countries):

1. Register on our Diplomat Shop website.
    • Select products and proceed to check out;
    • Choose the method of payment;
    • We will prepare all necessary export and transit declaration documents (VAT and Excise Duty Exemption
      Certificate according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)), 
      and send you a final price of purchase (including delivery);
    • You should then send a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

2. Select products from our online store.
    • Download and complete the online order form (PDF);
    • Either send it by fax to +371 67 207 285 or e-mail it to order@mono.lv;
    • You should also send a copy of your diplomatic card by e-mail: order@mono.lv;
    • We will prepare all necessary export and transit declaration documents (VAT and Excise Duty Exemption
      Certificate according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)),
      and send you a final price of purchase (including delivery);
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

For Non-European Union countries:

1. Register on our Diplomat Shop website.
    • Select products and proceed to check out;
    • Choose the method of payment;
    • After receiving your order, we will send you a final price of purchase (including delivery);
    • You should then send ONLY a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

2. Select products from our online store.
    • Download and complete the online order form (PDF);
    • Either send it by fax to +371 67 207 285 or e-mail it to order@mono.lv;
    • We will send you a final price of purchase (including delivery);
    • You should then send ONLY a copy of your diplomatic card by e-mail: order@mono.lv;
    • Once payment has been received, we will send your order within 4-5 working days (or express delivery – within 1 working day).

Description of safety and personification of sales:

If purchasing excise goods, it is necessary to obtain VAT and Excise Duty Exemption Certificate (according to EU Directive 77/388/EEG-Article 15(10) and Directive 92/12/EEG-Article 23(1)) in three copies (one copy for each party - “MONO Diplomatic Supply Service” as Supplier, the Ministry of Foreign Affairs as state fiscal body and the diplomat as a Consumer).

Important note:

The completed VAT and Excise Duty Exemption Certificate according to EU Directive 77/388/EEG - Article 15(10) and Directive 92/12/EEG - Article 23(1) has to be:

  • Signed by the head of mission which the consumer work in;
  • Signed and sealed by Ministry of Foreign Affairs of the country where the Diplomatic Mission is located.