Reasonable substitutes are made for articles which may temporarily be out of stock or discontinued, unless you indicate otherwise in the space provided on the order form.
Country of Origin
Due to frequent changes of production places it is not possible for us to guarantee specific countries of origin. However, all production are supervised by the brand owners and fully covered by their quality guarantee.
Deliveries are subject to relevant official regulations etc. Customs procedures are for the customers own responsibility and risk. Possible costs or penalties have to be settled by the customer. We cannot be held responsible for strikes, war, states of emergency or other conditions beyond our control.
Door to door delivery service
We offer door to door service. Your order will be delivered at the street main entrance of the mission or at the street main entrance of your private address if mentioned in the transport information. This service is either included in the freight rate or charged separately.
Product Liability
For a period not exceeding 6 months from date of invoice we accept liability confined to personal injury or damage to property caused by the mer-chandise, subject to satisfactory proof that such damage or injury is due to gross negligence on our part. Liability is limited to the amount invoiced for the merchandise in question. Loss of profit or other indirect losses are not covered.
We issue an unconditional guarantee for 12 months from date of invoice for articles purchased from us, covering defects is material or workmanship regardless of the manufacturer’s guarantee. Our invoice is your guarantee certificate. Indirect costs are not covered.  
Shipments arranged by us are fully insured. The insurance liability expires 3 days after the arrival of the means transport.
All merchandise will be securely packed in accordance with the mode transport. Export packing/handling is charged at cost or in accordance with our Transport Information.